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Syndication

A best-selling author and expert, Tema Frank has worked in customer experience, marketing, and usability testing for over three decades. In 2001 she founded Web Mystery Shoppers, the world's first company to test omnichannel customer service: web, phone, chat, email and in-store.

Direct download: TLW_681_with_Tema_Frank_1.mp3
Category:Business -- posted at: 3:00am EDT